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Recent news, gossip and comments from Bob and Mary Ann...and all members of Aimfair....
The Riviera Maya News posted the following article. It certainly speaks for itself, and it would be great if order would come to the PV International airport too. What do you think? Leave your comment below this article. Cheers!
Agencies say order is needed to stop tourist harassment at Cancun airportBY RIVIERA MAYA NEWS ON FEBRUARY 16, 2018
Cancun, Q.R. — Several tourist bodies in Cancun are requesting that bad tourism practices being allowed by the Cancun International Airport be regulated.
The Hotel Association of Cancun and Puerto Morelos (AHCyPM) along with the Visitors and Conventions Office (OVC) and the Mexican Association of Travel Agencies (AMAV) have voiced their concern about irregularities in the new Terminal 4 of the Cancun airport.
Concerned bodies are denouncing the harassment of arriving passengers saying they have received many complaints in regards to the irregularities in the AIC. They say these things create a bad image for visitors, such as the harassment of passengers for car rental services, taxis (those who have the concession for the air terminal), of pirate transporters and of timeshare vendors at the terminal exit.
“We have received complaints from the tour operators about the arrival area of the T4. Passengers who head toward the exit door do not see representatives of their hotel or company so the independent transport companies deceive them by selling them transportation. This causes complaints and requests for reimbursements,” said Lizzie Cole Guerrero, director of OVC.
“This damages not only the local tourism agencies, but also the tour operator, the travel agent who sold the package and in general, our destination,” she added.
“We agreed that we must put order in the airport. We cannot be a world class destination with that reception to our tourists,” said Roberto Cintrón Gómez, president of the AHCyPM.
The AHCyPM also agrees. The AMAV is absolutely right to raise its voice, order must be placed, compared to other international airports in Mexico and the world. The AIC is very “aggressive”, said Abelardo Vara Riviera, hotel entrepreneur.
“The reality is that when you arrive at the terminals, it seems that you arrive at a place of savages, all shouting, offering you almost everything. Visitors are left with the desire to return to the plane. There are no words to describe the way they almost assault you offering services and things that sometimes you do not understand. You are arriving from a long flight and from the moment you step inside the terminal until you take your transport, it is an almost constant harassment,” he said.
Marisol Vanegas Pérez, Secretary of Tourism of Quintana Roo says the timeshare sales practices at the Cancun International Airport (AIC) are not illegal, given that there is a contract with Grupo Aeroportuario del Sureste (Asur) and is part of its customer attraction strategies, but what is sought is to avoid deception and harassment, which becomes aggressive toward tourists.
The Timeshare Industry is good for the Mexican economy and tourism, but the airports leave a lot to be desired, don't you think?
September 21, 2017Bulgari? St. Regis Hotels Resorts? Ritz-Carlton Hotel Co.? Ritz-Carlton Reserve? All owned by Marriott International.
Chloe Riley of HOTELSMag.com interviewed Lisa Holladay, VP of Ritz-Carlton and St. Regis brands and uncovered a couple of interesting insights:
How Marriott is updating its luxury brands (Interview)By Chloe Riley on 9/20/2017 (http://www.hotelsmag.com/Industry/News/Details/75499)
Lisa Holladay drives the global brand marketing strategy for Marriott International's luxury brands, including Ritz-Carlton Hotel Co., Ritz-Carlton Reserve, St. Regis Hotels & Resorts and Bulgari. HOTELS spoke with her about steps the company’s taking to make luxury more accessible.
Marriott’s global brand leader and VP of Ritz-Carlton and St. Regis brands, Lisa Holladay:
HOTELS: What’s going on with Marriott’s upper luxury brands in terms of making a move towards casual luxury?
Lisa Holladay: Marriott has started this journey of making quite substantial changes in luxury. From major things like changing the brand identities, updating the logo and the color, to things that may seem smaller but actually have a huge impact, and that was around the grooming standards.
H: What kind of changes?
LH: Facial hair was one. And earrings, nail polish color, hosiery. Previously, women were required to wear hosiery even if they were working in Palms Springs and it was 100 degrees outside. The way their hair was cut, how long their hair could be – it really encompassed everything from hair to nails to clothing to shoes. We want to appeal not only for younger guests, have a more relaxed feel, but also it’s super important for the talent we’re attracting, the future ladies and gentlemen that we want to come work at the brand.
H: What’s hot and trending from a service and amenities perspective?
LH: We went through a small moment in time where there was almost a disconnect with the concierges because guests had so much information at their fingertips. What we see now is a complete swing the other way, that there’s so much information and they’re inundated with so much, they’re really looking for the individuals at the property to be the local experts.
For a while, I also felt like everything was so focused on what technology we’re bringing in and we see a swing in that, too. It’s not that customers don’t want it, but what we’ve found in luxury specifically is that ultimately technology doesn’t take the place of our staff.
H: Fashion and lifestyle partnerships – how are those evolving?
LH: We’re working with the designers from Marchesa, currently Georgina Chapman and Keren Craig. They’re just wonderful connoisseurs for their brand, definitely representative of our target guest.
It gave us the opportunity to not only talk about our connection and our design connection, but also to really highlight having weddings at a St. Regis. So we’re working with them right now on how we can evolve that strategy and maybe focus on honeymoons next.
There are a number of changes taking place in the Luxury accommodation space, and Marriott seems to be aggressively pursuing interesting strategies. For example, Bulgari, the Italian fashion brand and supposed supplier of body washes for the new Grand Luxxe brand before the units opened, is now owned by Marriott. We learned that Ritz Carlson is offering its own luxury cruises. In the above article, we learned that concierges did not have as much information as guests because of the use of technology. Now, it seems guests are turning toward experiences of concierges, which places more emphasis on staff members and their knowledge.
The luxury space is demanding and competitive. As members of the Grand Luxxe Residence Club, we hope management is aware of the rising standards being adopted by the industry's other luxury brands. We look forward to seeing the new season unfold.
August 22, 2017Imagine....you are on the fourth floor of Tower Two in Nuevo Vallarta, coffee has been served and the day is well on its way. As you leave your unit to enjoy your vacation doing what ever pleases you, you leave a card on the outside door handle of your unit. "Ready to be cleaned" is what the card says.
But, the card is unique. It has an electronic sensor that sends a message to Gita to join her human partner to clean the unit that just sent the notice. Gita and her partner receive a number of messages, indicating that all the units on a given floor are ready for cleaning.
Off they go. Gita follows her partner and memorizes the route. Gita's partner opens the first door, and both enter the unit. Towels are on the floor ready to be replaced by clean ones. The soiled towels are then given to Gita, who stores them in a hopper. The hopper is large enough for all the towels in the units on any floor.
When Gita is full, off she goes to the service area on the floor she's working on. When she arrives, she empties her cargo of soiled towels and heads back to pick up another load.
Well this scenario is speculation and distant at best. But, the concept of robotics in the hospitality industry may not be.
Just think how technology impacts all of our lives today. Do you remember what you were doing in July, 1976. That was only 41 years ago, and that was the first time an Apple computer was offered for sale for $666.66.
If you are interested in learning more, just tap the following link to HotelsMag.com: My new BFF is a robotic schlepper!
To bring us all to the same point, consider that Grupo Mayan Resorts began operations in 1975 with its first property called Pariso Mazatlan. You can read that post here: Mayan Palace
What fun...speculation, reflection and enjoying the ride....
August 17, 2017Aimfair members are located throughout the US and Canada, with some from Mexico and Great Britain as well. Wisconsin is a well represented state, and unfortunately, one Aimfair member's family is close to Abbey Conner, the young woman who tragically drowned at an Iberostar Resort in Cancun, Mexico. The case is still being investigated, but there does not appear to be much hope of knowing exactly what happened.
The Milwaukee Journal Sentinal has been closely following this case. Following is a list of related articles recently posted by the paper:
- 8/17/17 - Blackout Victims at Mexico Resorts Have Little Hope of Justice
- 8/12/17 - Mexican Authorities Crackdown and Seize Illicit Alcohol at Cancun Resorts
- 7/28/17 - Mexico Says It Will Take Action Against Tainted Alcohol
- 7/26/17 - State Department Issues Travel Warning - Tainted Alcohol in Mexico
- 7/20/17 - All-Inclusive Resorts in Mexico - Suspected of Drugging Tourists
- 7/12/17 - Wisconsin Family Questions Daughters Mysterious Drowning
- Definition 1: Trust means being able to predict what other people will do and what situations will occur. If we can surround ourselves with people we trust, then we can create a safe present and an even better future.
- Definition 2: Trust means making an exchange with someone when you do not have full knowledge about them, their intent and the things they are offering to you.
- Definition 3: Trust means giving something now with an expectation that it will be repaid, possibly in some unspecified way at some unspecified time in the future.
- Definition 4: Trust means enabling other people to take advantage of your vulnerabilities—but expecting that they will not do this.
How do we as individuals protect ourselves from illicit alcohol? By taking extra steps to validate the source and origin of a drink. Drink liquids that are capped, such as beer and wine. Be careful about drinking Tequila made in places you don't trust. Just be careful. Use common sense. Recognize when circumstances could become out of control and move on.