Member Reviews....Subscribing Member TestimonialsWhat a great way to communicate with each other and Grupo Vidanta.
Members offering what they like and what they would like to see help parent organizations make decisions that are relevant and meaningful. Such exchanges often lead to improved experiences, interactions and surroundings.
We individuals can best be heard when others having the same ideas voice their opinions too. A community voice adds a bit of weight to the community's ideas.
Capture fleeting thoughts. The time to strike is when the proverbial light bulb clicks on. The trick is getting the suggestion into the system while it is fresh in our minds. Wait too long, and click, the bulb is dark and we move on.
So, now that we have started this not so new idea, let's see if anything comes of it. The idea is to let individuals be heard.....if they want to be heard. Comments are not necessarily limited to Nuevo Vallarta. Please note: Participation is limited to Subscribing Members. You can Subscribe Here if you have not already done so.
Read what Aimfair Subscribers have to say!
Following are my comments about the last Aimfair Gathering held on November 14, 2018:|
Bob, Mary Ann,
It was a pleasure to finally meet you after years of only email communication! It was the first time I happened to be on-site when you had one of your gatherings. Thank you for taking the time to arrange them and give members and opportunity to gather and share.
On that sharing topic, I was a bit saddened by some of the petty complaints that were brought up and of course, the one person that feels compelled to monopolize all of the question time. Just like every other meeting you’ve ever been to! I wanted to complement you, Bob, on trying to keep the meeting moving along and most importantly, injecting positivity and humor into it.
I was compelled to state how my reservation experiences have all be great after hearing all of the complaints about the team and the process. That is the one part of Vida I have never had a problem with.
It also amazes me that people have to share something that only impacts them personally and not have any broader appeal. Certainly their concerns were valid, just not in that venue IMHO.
After hearing what my girlfriend and I commonly refer to as ‘first world issues’ I returned to our floor and was talking to our concierge. He told me that earlier that day an owner had complained about the color of the river behind our building and asked if they could do anything about it! I had to say I was totally embarrassed by it.
The one comment that resonated with me from the meeting was around providing a member with information in advance of their arrival with any potential changes or upgrades that might be available. That would save so much time and prepare people to make in some cases substantial financial decisions. They know your account and when you are going to be there so why not let you prepare in advance? It seems to make so much sense for both parties.
I love the idea of being paired with the same agent every time. In my 14 years there I have never seen the same person twice and would welcome that type of one-on-one relationship. It certainly wouldn’t be with the woman we got this time. She went from being sweet as you can be to a viper in 10 seconds.
Best of the Season to you both and I hope our paths cross again soon,
Is anyone aware of the new process being used for Privileged weeks? According to reservations, they will no longer book SFX Privilaged weeks for holidays through reservations. Unfortunately they do not know how SFX privileged weeks will be booked.|
Just a few thoughts on GL Riviera Maya. By way of background, we are long-time drinkers of the kool aid and have experienced some of the not-so-happy experiences of other members. However, we would be remiss in not praising Vidanta Resorts for what they have here. The people, ambience and laid-back atmosphere of GLRM more than justify the cost and occasional longer-than-expected waits. We’re always blown away by the genuine friendliness of the staff and overall serenity of the environment. Granted, we have not yet had our “update” and therefore cannot opine on this year’s sales onslaught. But after 15 years and sevral upgrades, we’re still fans. For what it’s worth.|
We are Plantinum Level members in the Residence Club (full share in a 2 Bedroom Loft unit). I sent a friend to Nuevo Vallarta yesterday to be in a 1 bedroom GL Villa. They were denied Platinum (black) bands and were given a Studio Loft in Tower V. Clearly not what I had book, nor what was stated on their reservation. They were given this by 3 people at a desk in the Santuario. The 3 were very rude to my guests and told them unless they were with the owner, they had no privileges and were like anyone else who walked off the street. Then they asked them how much money the paid me. What! They were pushing them to go on a sales presentation.|
I spent the better part of the afternoon trying to straighten this out to no avail. I was transferred all over the place and was told Platinum privileges on my contract do not say anything about guests receiving them. I countered with, it doesn't say anything about my guests not receiving them. Frustrating. I encouraged my guests to be persistent and hold out until they honored the reservation for a 1 bedroom Villa. After 4 hours they were given that, but no black wrist bands.
I have sent other guests to NV and they received all our privileges — black band included — and I told Customer Service this. Their response was, that was a mistake and I was lucky that happened.
When I was in NV last November, the Utah Jazz corporate guys were there being treated to golf, rooms, etc. in the hopes that corporate would buy into the Vidanta properties so that they could send clients and give away weeks as perks. So I wonder when a corporation sends clients to the resort, how are they treated. I doubt the same as my guests.
Another thing I wonder. Last year we added the VIP Entertainment package and were told it included tickets for everyone staying in the room. Now I wonder if when the Park opens and I send a guest, are they going to say the privileges only apply to the owners?
You can't change your policies midstream, but that seems to be what's happening with Vidanta. For example, my contract says complimentary golf for all Groupo Vidanta courses, but now we are told it's complimentary only for the Jack Nicklaus course in Nuevo. I'm here in Puerto Penasco and they want $99 for the golf.
By the way, I paid full price for the 1 bedroom GL Villa. It was not an Ambassador certificate.
· Beautiful apartment. It felt like a home, everyone was really nice and attentive. Fantastic.
· The grounds - very pretty, well-manicured.
· Joya (cirque) - fantastic and the restaurant Nektar next door to the show too. Very special, all really enjoyed it.
· Dive shop people were super nice. High winds so diving was tough, but the team was really friendly and professional. Nice boat as well.
· The Pool for Luxxe guests was good, attentive staff and nice environment.
· Both Nektar and Gong restaurants were very good.
· The Beach Club area on the far side of the resort was very nice too.
· The Mayan Side was a bit crazy, especially the chair reservation system. People showed up at 7:00 am to reserve spaces, and it was crowded. So it was more difficult to enjoy the myriad of pools on the Mayan side without a spot. We eventually got a Cabana by the beach on the 4th day.
· Restaurant Reservations - very hard to come by. High season, but we didn’t know it would be so packed. Regardless, the food was really good.
· Transportation is Bananas. We kept telling them we were platinum. I speak fluent Spanish (born in Latin America) so it wasn’t lack of communication. Shuttles showed up 10 minutes or so, and overall that works ok. But the process is complicated if we wanted to leave the property. We had to plan 30 + minutes ahead to get transportation so we could use the car we rented. First go to the “Lobby Central”, then take the Valet car to get our car. They make it expressly difficult to leave. It took an hour to go to the Joya show, even though we are across the street. We chatted up the drivers in Spanish and became good friends. They said they have been lobbying for a better system. It’s clear management tries to make it difficult to leave.
· The Travel Agents must have a separate financial arrangement with the tours they recommend. I’m not surprised, I’ve seen it a lot and it’s part of how they must personally make extra cash. The Agent recommended a Dive shop in Playa (Phantom Divers) instead of the one in the resort. That usually happens because the one in the resort may not pay a commission. Nice guys, but the diving outfit was very unprofessional. Had to change equipment multiple times - we called them on it - gauges didn’t work, BCD’s were faulty, etc. Bordering on dangerous. The next day we used the resort shop and told them about it. They said the agent does that all the time. Seems unethical.
· Finally the pitch with the “complimentary breakfast” for the Condo sale was pushy. I nipped it in the bud when we checked in. But the constant pitching was annoying. It happened for the most part throughout the property, and we got accustomed to it.
Update June 25th Riviera Maya. This is an update - as well as a review. Not sure I wish to say all the pluses as I like not too many people here.|
Riviera Maya now offers many advantages over NV. Especially if you are Platinum. Service, staff and transportation is much better than MB and you are treated royally. If Platinum, you have your own concierge and they make reservations and provide all individual transportation whether 2, 4 or more including when you wish to return whether restaurant, beach or Even Cirque Du Soleil! Snack dropped In room daily. Smaller and more intimate than NV. New beach club is nice if you come with kids otherwise loud music, noisy and mosquitos from new construction next door which will be for Platinum only.
Beautiful. Just not for us presently. New jungle Estates construction site and billboard only. Looks Breathtaking if you have millions.
5 buildings now including 1and 2-villas and condos, 3-2 and 3 BR spa units, 4- 4 Bedroom Residence club and 5-1 BR jungle unit. Lazy river there under construction with 2-3 restaurants maybe ready by November. Don't count on it.
Beach, after millions still not accessible to water without water shoes.
Plans, here we go, water park (smaller than NV) with monorail and sky ride from GL side.
Sales same as always. "Update only-2 hours". Sales Rep pushy, smooth cool manager comes
In and lot more Knowledgeable but won't stop pushing and makes multiple different cheap offers and explains why you must upgrade. Final offer is actually a downgrade if you understand full offer. We escaped again.
All in all, incredible vacation especially due to how much better Platinum is treated in RM about NV.
We have been members of Vidanta for over 12 years, through ups, and downs. We just returned from Nuevo Vallarta. As per usual, each visit always has something new and exciting to see or visit. We stayed in Tower 5 in the One Bedroom Residence Loft Unit (aka one bedroom Penthouse loft). Yes, it is smaller than the 2 bedroom Loft which we own but it is ideal for two people. We loved being able to go out our door, press the elevator button and go up one flight to the beautiful rooftop swimming pool and restaurant. We found the food excellent and the service impeccable.|
As part of our “update”, we were taken by Jeep out to the area where the future “Hotel of the Sun” and upcoming Cirque du Soleil are being built. It definitely will be an impressive area when completed next year. We are concerned about the traffic this area will create but hopefully that will be figured out.
At the Pro Golf Shop in the Ameca restaurant area we decided to take the Vidanta Tequila Tour. This is a relatively new tour, entirely on the property. We were met at the Golf Pro Shop by the Food and Beverage Manager, Luis Vicencio Curiel. We were provided sample Tequila drinks in decorative mugs. To make the tour authentic we were presented with big sombreros to get us in the mood for the tour. So with the wonderful drinks we were on our way over the golf bridge on the Ameca River. We traversed the Greg Norman golf course to a lovely Casita and being pampered for 2-3 hours of with a tequila information video, tequila tasting, very wonderful munchies, followed with a wonderful full lunch. This was all in the shade of an enormous Banyan tree. The food was excellent and the service was superb. We will do this tour again.
One day we took a tour with “Discovery Tours” to the towns of Talpa and Mascota. What we liked about this tour company is that they come to the Vidanta Taxi area to pick us up instead of having to go by taxi over to Vallarta Adventures. Also they will cater to your individual wants for specialized trips. Their vehicles are smaller, our touring vehicle was almost new and the tour guide, Jorge Novoa, spoke excellent English.
We usually do a couple days going downtown to Puerto Vallarta to our favorite restaurants. We found out that one of our favorites from Puerto Vallarta, the Blue Shrimp, has a new local branch in Nuevo Vallarta. It is off campus and located nearby so we went there one night. The food is very good and the atmosphere is quite exotic. Plus it saves going downtown.
All in all it was a very good two week.
We have just returned from 2 weeks in the SPA Tower at Nuevo Vallarta. The apartment was clean and tidy low down but higher shelves etc were caked in thick dust.|
As usual we went to the meeting where they tried to sell us an upgrade to the Punta (which building clearly has structural problems) and to some private bungalows they will be building in the grounds. All looks very nice but is likely to be midge and mosquito heaven with all the greenery around as even in the restaurants we were bitten by midges. We declined as apparently did all the other people we talked to. Our sales person became quite aggressive when we said we were not intereted, suggesting we could not afford the $60,000 they wanted. Our Son, a realator, actually got the sales person totally confused which was great to see as usually the shoe is on the other foot.
Frankly the site has now become so big that it is close to being unmanageable. With the apparent 6 more Luxxe Towers and the theme park hotels, I believe the whole complex is now too large for a comfortable holiday. We shall not be returning.
Love the property and size. Some may feel it is too big, but not for our family. Foliage is well maintained and the buildings seem to be cared for too.|
What needs work is the ability to leave the property on foot. There are a number of restaurants located within walking distance, and we don't care for the appearance that management is trying to keep guests from walking to them.
The other issue is the cost of the taxi. The across the board increase of about $50 MXP (about $2.50 USD) is absurd! It amounts to an additional tax on guests leaving the property. Again, it appears management is gouging to get a return of the cost to build the new access road.
That said, the property and facilities are all that we wanted when we first purchased here. It is truly a place that we look forward to our return visits!
The changes are amazing! Our guests were overwhelmed because they have never seen such scale.....that is the word one of our guests kept using. Scale, its a credit to the organization that it has been able to increase the number of buildings and yet maintain the beauty of the property.|
Those areas that have been improved:
We will be back in spite of the suggestions mentioned above.