Good News Story
January 31, 2013
Nino wanted to share his experience with everyone. Its about a lost cheque and increased trust. Here is what Nino had to say:"I wanted to share a nice experience with everyone.Thank you Nino and Pat. All too often, it is easier to share negative experiences first. Its human nature. In word of mouth advertising, 80% of the time, humans will say something negative about their first experience and 20% of the time they will share something positive about their first experience.
We purchased additional weeks while at Nuevo Vallarta over New Years. We weren't planning to upgrade on this trip, and didn't bring our credit cards with us to the update presentation; however, we did have a personal cheque from our Canadian bank with us (we spell "check" as "cheque" in Canada). Rather than return to our room to obtain our credit card, our Vida sales rep said that it shouldn't be a problem to cash a cheque in Mexico drawn from a Canadian bank. After three weeks, I noticed that the cheque had not been cashed, and I left a message with the Vida accounting department. Ernesto from Vida sales called me back and said that they were holding onto our cheque as they weren't sure if the funds were in Canadian or U.S. Dollars. Long story short, we agreed that I would pay via credit card and that Vida would destroy our cheque. I called the accounting department back as per Ernesto's instructions, and offered to pay via credit card. I was impressed that the Accounting Dept would not accept my credit card payment until they tracked down our cheque, which had now gone missing. I received a call back two days later from Mayra in Vida Accounting, who stated that they found our cheque, and that Vida would void the cheque immediately after we paid via credit card. Soon after I gave Mayra our credit card details, I received an email from her with a scanned copy of our cheque market void, and the credit card receipt.
Although Pat and I already thought very highly of Vida, we feel even more trusting of Vida after this nice experience.
Regards,
Nino and Pat
We appreciate hearing the positive, Nino and Pat. Thank you for sharing your experience with us.