Summary of Bill's Comments

Hola Bob and Mary Ann,

Overall, I thought the March 2018 Aimfair Gathering went well.

1. There was no microphone for Brett or me to use. Brett said that they do not have a portable sound system which would have worked for the setup we had, and it would not have worked trying to use the Tower 1 PA system as it would have gone all over the place; no way to localize the system for just one small section of the building. However, Brett's got a good, strong voice, and the problem seemed to be more that attendees could not always hear the question being asked. When I heard people remarking that they couldn't hear, I asked the person with the question to speak louder and/or to stand up
   
   
2. One of the questions was about the Ambassador Program and whether it is working well and how much money has been paid out to owners who had certificates actually used. He said that it was "alive and well" but didn't have any statistics in support. He next talked about "The Ambassador" website which he said is not affiliated in any way with Vidanta. Later, during my own update briefing with Michelle Doyle, a Member Specialist, she said that she's had good success with the program and has paid out $300 each to at least fifteen owners.
   
   
3. One of the best little gems of advice was that people can use the app "Open Table" to book reservations at any Vidanta restaurant up to 60 days in advance.
   
   
4. Before we began, a lady came to me and said that she and her husband were not Aimfair members but they'd heard about it and wanted to stay (if I would permit them) to see if they wanted to join Aimfair, so I said "sure!", betting on the come. Afterwards, her husband came and thanked me and said that his wife had just written their check for $60. Maybe you want to consider allowing nonmembers to attend and receive a membership application, with the understanding that, as nonmembers, they cannot participate in the Q & A. Just a thought.
   
   
5. Marie's note re: Online Reservations and free benefits (golf and massages) not showing up on reservations: My wife had the same problem when she tried to make a massage reservation, she was told that it wasn't in our reservation. We spent over 45 minutes with a concierge to get the authorization. He had to call central reservations and someone there had to research what our contract allowed, and ended up admitting that the Reservations personnel had made a mistake when completing our reservation. My advice to other Aimfair members would be to confirm all benefits allowed on the contract at the time of making a lodging reservation and ask that they be spelled out on the reservation via a note or attachment. Then, when checking in for their stay, to ask for confirmation that all allowed benefits are stated clearly in their reservation.

Thanks for letting me stand in for you, hope I served you well. Afterwards, several people asked me how I got chosen to be the MC; told them I volunteered and had never met you. By the way, when I had a chance to put in a plug for Aimfair membership, I commented on the difference between a Registered Member and a Subscribing Member, so hopefully I swayed some to move to become Subscribing Members.

Best regards,
Bill

Thank you Bill. You did a great job! Everyone appreciated the way you helped kept the question and answer process smooth and on track.

Survey Results

What Participants Have to Say...

1. In our contract we have the term "alternate weeks" how is this different from residence weeks? 2.Is there a consideration for lowering usage fees if we vacation April, May June, Sept. Oct Nov. Dec. 3. Of course - having a way to egress the property that doesn't entail needing to get a taxi or walking through the sand or going through a passage that they don't want us to. 4. Booking with more facility.
   
   
2. Shuttles to Sea Garden, restricting access to it by beach only is not doable by many older guests. Allow Luxxe members to receive their ID bracelets and be able to activate them wherever they choose to check in. Please review safety of Grand Bliss pool lounge chairs, quite a number of people have fallen backwards and injured themselves. Safety exit information in case of fire etc has been removed from the back of all Grand Mayan doors. Please ensure all staff handing out laundry soap are aware of how to put it in the washers safely, clothing comes out stained blue if incorrectly used.
   
   
3. Feedback on management action on recurring issues.
   
   
4. Have a knowledgable Vidanta Staffer attend: Someone who could give difinative answers OR offer to get back with responses to legitimate concerns raised by the members. We attended 2 meetings & disappointed in the responses given by Estes. As the mean age is likely 65+ ensuring that emergency medical equipment & staff is readily available. After the meeting I asked 6 frontline staffers in building 1 where a defibrillator(s) was located & none had any idea. Time to ask the Hard questions of the owners. We have been owners for over 17 years & love the place but as the years pass our health needs change. We appreciate what you are doing & offer to assist. James & Elizabeth Moore
   
   
5. The meeting went off the rails from the beginning. Members spoke out of turn whether their hand was raised and Mr. Estes allowed this the entire meeting.
   
   
6. Include more information in the monthly newsletters from Vidanta, & protocol around the pool enforced by security. (Not the activity staff). Dress code in all the lobbies....shoes & shirts required!
   
   
7. Have someone from property planning in attendance.
   
   
8. On 4. above since no questions can be asked about the contract, then investment confidence is not increased. Suggestions for future meetings: Appoint a person to allow everyone to ask one question. Then allow a 2nd question & so on.
   
   
9. Insufficient umbrellas at the punts pools
   
   
10. How to get better communication with Vidanta regarding membership problems

Comments from the survey respondents about the Gathering:

• It was general in nature so not really tailored to my investment. The responses to the questions were good and I appreciate that he doesn't represent management directly. Perhaps having a more formal structure for members to compare notes would be good along with information on how Aimfair can help with information etc.

• I think the same main concerns are discussed every year with no real response from management. The entry road was the main topic, as I understand it was for the past few years. There was no one to give firm answers - only, "I will pass it on."

• Golf

• It was a waste of my time attending. While the speaker stated at the start that he represented Vida Vacations only, not many understood that Vidanta, a privately held company, is in no way linked to Vida Vacations except that Vidanta has currently contracted with Vida Vactions for them to manage the booking of reservations. The speaker frequently responded to questions by saying he would pass the comment to the General Manager of the facility. One of the issues which most agreed to was the loss of the "Wow factor" which used to hit us on entering a room, the rooms are really looking tired. Regaining access to the facility via what was the "Taco Break gate" was also a big issue for most of those present. Colin Broughton.

• Refurbishment of the units that are now 5 plus years old and showing wear and tear.. I think more substantive issues are important for updates.

• Ethical sales presentations

• Exit options/strategies

• I thought that members asked good questions but I found that frequently Brett didn't or couldn't give a straight answer. Nonetheless, I think it is a useful exercise and we thank you for your work in organizing it.

• I'm sorry to say I forgot about the meeting and did not attend.

• Financial situation of Vidanta. Written material re the contractual status of various types of ownership.

• What are the various levels of contracts . . . silver, gold, platinum? Number of weeks owned? Type of unit owned? Could not find a lot of info on the web about this other than what is on the Aimfair site. Also . . . what do the various colors of bracelets mean?

• It was more of a gripe session than an informational one. As the amusement park is opening soon information about its impact on members would have been helpful. Although he tried to be helpful, Brett did not have answers to many of the questions.

• I have 2 concerns with Vidanta NV 1) the long wait times for shuttles. 2) the cost of drinks and restaurants.